How to cancel Xbox Game Pass

Turn off recurring billing if your goal is to stop the next charge while keeping access through the displayed expiry date. Use Cancel to review the effective date and any refund option your account offers before deciding.

No. Saves and achievements stay on your account. The games stop launching until you resubscribe or buy them, and your progress is waiting when you do.

It depends. Xbox says a recent recurring billing charge can be refunded when you cancel within 30 days of payment. Other refunds depend on your plan, location, and purchase method; review the offer in your Microsoft account or contact the biller. An automatic prorated refund for unused time is not guaranteed.

You can manage recurring billing from an Xbox console, but account.microsoft.com/services works on any device and shows your plan, expiry date, and available cancellation options in one place.

You fill in one form with the name, address and email on the account. Submo composes a formal written cancellation notice from those details, addressed to the provider's record, and sends it on your behalf. You get a dated copy for your files. We never sign in to your account and never ask for your password.

The form takes about two minutes. Your notice is reviewed and dispatched by a person on our side — that review is deliberate, because a notice sent to the wrong entity is worse than no notice. Providers then process cancellations on their own timetable, commonly within a few business days.

No, and be wary of anyone who says otherwise. A cancellation notice exercises a right you already have under your agreement, and it creates a dated record that you exercised it. That record is what makes a bank dispute straightforward if billing continues. What the provider does next is the provider's decision.

Send your dated copy of the notice to your bank or card issuer and dispute the charge. A written notice with a date on it is exactly the evidence a chargeback needs, and it is the main practical reason to send one rather than clicking a button with no record.

$19.99 for one cancellation notice, charged once. Each additional provider on the same request is $9.99. For new members, checkout also starts a 3-day free Submo trial; unless cancelled before it ends, membership renews at $19.99/month. If we fail to send your notice, we refund the notice fee in full.

No. That is the point of a written notice — it works when you've lost the password, lost access to the email, inherited Xbox Game Pass from someone else, or simply can't find the cancel button. We identify the account from the name, address and email you give us.

We collect only what the notice needs: your name, postal address and the email on the account. Card details go directly to Stripe and never touch our servers. We don't sell data.

Yes, up to 5 on a single request. Add them with "Add another" on the form and each provider gets its own notice.