Delete account

Submo: Cancel Subscriptions

Last updated: August 28, 2026

This page explains how to request deletion of your Submo: Cancel Subscriptions account and the data associated with it. Mobileocean Bilişim Yazılım A.Ş., trading as Submo, is the data controller. Our contact details are at the end of this page.

How to request deletion

Use either of the following. The first completes deletion immediately in the product.

On the website

1. Sign in at submoapp.com.
2. Open Account.
3. Choose Delete account.
4. Follow the on-screen steps and confirm.

If you cannot sign in

Email hello@submoapp.com from the address on the account. Ask us to delete the account and associated data. We verify identity and respond within 30 days.

What is deleted

When deletion completes, we remove:

• your account profile (name and email);
• saved subscription records and onboarding answers;
• discovery and scan records;
• AI Advisor conversations;
• API keys and notification preferences;
• Gmail and Plaid connection tokens and Basiq connection identifiers (we also revoke or delete those grants and connections).

Uploaded statement files and Gmail message bodies are processed transiently and are not retained.

What is kept

If your Submo membership is billed by Stripe, account deletion first cancels that membership immediately and then removes your account data. You give up any paid access remaining in the current billing period, and no refund is issued unless required by applicable law. If Stripe billing cannot be stopped, deletion is blocked and your account data is not removed, so you can safely try again or contact support.

Memberships billed by Apple App Store or Google Play are controlled by the applicable store. Deleting your Submo account cannot cancel store billing, so cancel the membership in the store before deleting your account to prevent future renewal charges.

The following is not deleted by this request, or is kept for a limited time:

• billing and payment records held by Stripe, and Submo's copy of those invoices and charges (kept for legal and tax purposes);
• production backups, which target expiry within 35 days;
• security and administrative logs, ordinarily retained for 90 days, with restricted archives retained for up to 12 months;
• paid cancellation-notice fulfilment and address evidence, ordinarily retained for up to 24 months after dispatch or closure and longer only when needed for a payment dispute or legal obligation;
• bank-provider removal-queue rows until Plaid or Basiq confirms the connection is revoked or deleted;
• completed or failed discovery scans, which already auto-purge within 90 days if you have not deleted the account sooner.

See the Privacy Policy for the full description of what we collect and how long we keep it.

Contact

• Email: hello@submoapp.com
• Mobileocean Bilişim Yazılım A.Ş. (data controller, trading as Submo): Atatepe Mah. 3511 Sk. No: 11 İç Kapı No: 19, Atakum/Samsun, Türkiye