Cancel Planet Fitness

Five minutes here saves the two things people lose most often when they cancel: a period they'd already paid for, and something they can't get back afterwards.

1. 1Find your membership agreement. Which club you joined, on what terms, decides everything here — Planet Fitness clubs are largely franchised and cancellation terms are set locally.
2. 2Check whether you're inside an initial commitment term, and whether an annual fee is due soon. The annual fee is separate from the monthly dues and is the charge people most often get caught by.
3. 3Note your billing date. Most clubs require notice before the billing date for the cancellation to take effect that month.

It does one specific thing, and it is worth being precise about what. Giving written notice of cancellation is the act that ends the auto-renewal obligation, and a dated notice fixes when you gave it. Clicking a cancel button also ends the obligation — but it leaves you with a confirmation email at best and nothing at worst.

That difference is invisible until it matters. If Planet Fitness bills you after the effective date, the question your bank asks is when you cancelled and what proof you have. A dated notice answers both in one document. This is also why it works when you can't sign in: the notice doesn't depend on reaching a button inside the account.

What it does not do is compel Planet Fitness to act. No letter can. Anyone selling you one that does is selling you something that doesn't exist.

Two different questions get mixed up here. The first — money back for a period you paid for and won't finish — is entirely Planet Fitness's decision under its own refund policy, summarised in the self-serve section below. You can ask for it on the form above and the request goes into the notice, but it remains a request.

The second is a charge taken after your cancellation was effective. That isn't discretionary and isn't really a refund: it's a disputed charge, and your card issuer can reverse it. The dated notice is the evidence that supports the dispute, which is the main practical reason to send one at all.

Membership dues continue monthly, indefinitely, until cancelled in the form the agreement requires — and many clubs require cancellation in person or by written notice rather than online, which is precisely the friction a written notice is designed to cut through.

The notice we send asks explicitly for auto-renewal to be disabled and for any stored payment method to be removed, rather than only for the subscription to end. Those are separate things at most providers, and leaving the card on file is how a lapsed account quietly restarts.

The club retains membership records after cancellation. A data-deletion request is a separate ask and is included in the notice we send.

Every notice we send also carries a data-deletion request — under the CCPA if you're in the US, or the GDPR if you're in the EU or UK. Both give you a right to ask and oblige the provider to respond, though both also allow retention for specific purposes such as tax records. So it is a right to an answer, not a guarantee of erasure, and the notice asks Planet Fitness to say which exemption it relies on if it keeps anything.

1. 1The club acknowledges the notice and confirms the last billing date.
2. 2Dues stop after the notice period in the agreement, which is commonly tied to the monthly billing date.
3. 3Access typically continues until the end of the period already paid for.

If the reason is the price rather than the service, there is usually a smaller number available before you give it up entirely.

• Some clubs allow a freeze for a monthly fee far below full dues, which suits a temporary break better than cancelling and rejoining with a new start-up fee.
• Downgrading from Black Card to the basic membership keeps access to your home club at a lower rate.